An Unforgettable Stay at the Pantages – This is why we need great people not robots in hospitality! From the moment I stepped into the Pantages Hotel, I was welcomed with an exceptional warmth that made my stay in Toronto truly unforgettable. The front desk staff were not just courteous—they radiated genuine care and compassion that immediately made me feel at home. Every interaction, from check-in to checkout, reminded me of the immense value of human connection in hospitality. I want to extend a heartfelt thank you to Pella at the front desk—her empathy, grace, and ability to connect with guests is remarkable. She went above and beyond to ensure I was comfortable, understood, and cared for. It’s rare to encounter someone so naturally gifted at making people feel seen and heard. Pella is a true asset to the hotel. Equally deserving of recognition is Kathy, who managed the room experience with such thoughtfulness and attention to detail. Her dedication to ensuring everything was just right made a lasting impression on me. The room was impeccably maintained, and any request I had was met with professionalism and kindness. I also want to acknowledge the dining and housekeeping teams, who were consistently helpful, warm, and attentive—bringing comfort and charm to even the simplest parts of the day. Their smiles and kindness elevated the entire experience. Without a doubt, the Pantages Hotel is now at the top of my list whenever I travel to Toronto. It wasn’t just the amenities or the location that stood out—it was the people. Thank you for reminding me that at the heart of every great stay is a team of people who care.

Colene from front desk was fantastic. We needed to make a change to our reservation and she was able to accommodate. Her demeanor is friendly and inviting. The hotel itself is comfortable and laid back. I recommend.

2nd time stayin @ the pantages oct 10-13 beautiful hotel, 1 block away from eaton center off younge st. room: was clean and spacious, nothing overly fancy or complicated. exactly what you need for a weekend stay. location: cant be anymore downtown customer service: the BEST front desk service personel. her name is COLLEEN. amazing service, quick, efficient, informative. every interaction was done with a 😀 EVERY hospitality establishment should have her representing them. fully recommend this hotel and will return again. *****