Furniture was aesthetically pleasing. Great room service and help desk. However the wifi isn’t soo good and tv services should be offered for free

Great staff, Sandra was awesome she helped me figure out what happened with a third-party reservation, fantastic service. The hotel was fantastic too very nice would go to again. No ice machine but they brought ice to the room. 5/5

Good: The chair needed to be deep cleaned at the back of the pillow, Bad: Didn't like that they didn't have on-site parking

This was my second stay here this year and it’s fabulous. The staff is amazing and the rooms are incredibly clean — super clean. The rooms are beautiful too and it’s just great all around. Zero complaints. The beds are also VERY comfortable.

Parking situation is not ideal, otherwise this would have been 5 stars for us. Room and service was great. Our suite on the 15th floor was recently renovated, had laundry and had a fantastic view of the city.

I stayed one night in January 2021 and was incredibly pleased with the cleaniness of my room and how beautiful it was. The lighting is great and can be changed from soft yellow to crisp led white light. The bed was AMAZING!!! Definitely recommend.

My parents were there for my mums surgery (it is right opposite St Michael's Hospital) for the third time, I reached out to the hotel to request an early check in and for them just to extend extra care as I am in Vancouver and could not be there. Shivani from the Marketing Team was quick to respond to my request, she assured me the message had been conveyed to the concerned persons at the hotel and my parents would be well taken care off, my mum called me right after they check in, not only were they given a BEAUTIFUL HOTEL ROOM, they had such a warm welcome and Pela the receptionist actually remembered them from the last time they stayed. It is during these trialing times that the hospitality industry leaders serve as true heroes as they continue to create treasured experiences for people despite the conditions they are going through, the worry of what will happen to them tomorrow..... Just the comfort of knowing from miles away that my parents at the Pantages were 'at home' was indeed a priceless experience. We will keep booking Pantages when in Downtown Toronto for their amazing service and for always being ready to go the extra mile for their guests and I strongly recommend this hotel to any guest.....

Receptionist wasn’t too friendly and the suite didn’t seem to be cleaned thoroughly which was a little alarming since we are in a pandemic. Asides from that the hotel was stunning, looked exactly like the photos of not better and perfect location!

Absolutely loved our stay here! Such a beautifully furnished, modern look, very spacious and located right in the heart of downtown Toronto!

I booked the Signature Suite at the Pantages hotel, it was stunning, the decor and colour scheme was modern and the unit was very spacious! The receptionist wasn't too welcoming at first, and the room didn't seem like it had a thorough cleaning before I arrived (several pieces of tape on the wall and dirt on the floor). I would have expected the room to be properly cleaned especially due to COVID. Asides from that I really enjoyed my stay, the location was ideal and the unit did look exactly like the pictures online!

Good: Customer service was exceptional! Had a few minor issues in my room but had it resolved right away. (Danielle was very kind and understanding provided a lot of support)

It was very clean. My husband was in the hospital so we stayed there. Didn't do much except stayed in the room waiting for my husband to be released. It was great

Good: Don’t know about any breakfast,Covid-19 Love the shower Staff are friendly and helpful Bad: Many great items in the room we didn’t expect, which were great, but would have been nice to have a microwave.

Had a great stay here. Location was great and parking was just across the street. The front desk staff were friendly and helpful and the suite was spacious and super nice! Definitely would stay here again.

The hotel and room was excellent. The staff were very kind and personable.The room was large and comfortable with all the convieniences of home. My only negative comment is the poor internet service and my tv cut out in the middle of a movie.. they need to go to a better service provider.

Good: Beautiful suite, great decor and layout. Location was good. Staff were very helpful bringing us dishes and extra towels. Bad: No utensils, glasses, plates in the kitchen (probably due to covid) but it was inconvenient.

Good: Location. Nice shower. Bed is awesome! Bad: Not enough mirrors in the room. Way so dusty from air vent, room stuffy.

Good: The location, a very nice Long room and bed. Very peaceful atmosphere. I will definitely stay here again Bad: The shower had hair in it

Good: Suite was much larger than expected, just a short walk to shopping and Fran;s restaurant has very good food. Also, the room was $100 less than any suite in downtown Toronto for the same dates.

Good: I liked the room setting with the blue lights, and the big fridge and stove top. Didn’t even know it had all those things. Bad: However, the place was really cold and I turned up the thermostat to the max heat but still didn’t help.

It all starts with customer service (Pella) top notch. Cleanliness 5☆, Requests for any additional unplanned items 5☆ -Stay was based on emerg surgery at hospital all local people in 100m circumstance extremly helpful. COVID has taken an obvious positive effect on human kindness. Enjoy your stay-Highly recommended. "Q"

This was an amazing stay in Toronto. Clean and modern building with a huge room (or should I say apartment) at a nice location.

It was my fault that I did not read the description of this hotel. It was more of a condo, no dining room, and no lounge. The next selection will be well thought out!

Good: No breakfast due to covid. Location near the hospital and the staff was very cooperative. We didn’t have a micro in the suite which was provided by evening as Pella left a message for the night staff. Bad: The bed in the queen suite was a double bed instead of a queen bed.

Good: We were staying overnight because my husband was having eye surgery at St. Mikes so the location was great. I was able to easily get early check-in which was really helpful since I was not allowed in the part of the hospital where surgery was done. It was really nice to have a place to wait. It was also very quiet for sleeping.

If anybody out there is trying to find great deals for hotel rooms check ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ reserved a hotel room on there and these guys had the absolute best rates worldwide! Fantastic stay! Definitely the best hotel to stay in if you're looking for a classy, elegant room with amazing views. The hotel is in close proximity to everything downtown including the Eaton centre and Yonge and Dundas. The room is exactly as what was advertised and the front desk was exceptionally helpful and kind. I definitely plan to stay here again and have already recommended this hotel to close friends.