Good: good sized space with good natural light with curtains open for fighting jetlag. 24/7 diner just next door.Bad: was surprised that a suite didnt have a kettle standard, and the dishes provided were so minimal with no wash cloth and detergent. restaurant had very few options and didnt cater to any major dietary needs.

Our suite was amazing! All the details to make it feel upscale. Brass fittings, rainfall shower, hering bone back splash in the kitchen area and even nice built ins for clothes storage. The room was immaculate. The staff were pleasent. No issues.

Good: The location was excellent as we had theatre tickets at the Mirvish Theater and had supper at Fran’s. Didn’t get all of our steps in that day! It was surprisingly quiet even with the windows open did not hear any traffic or noise. The beds were comfy and the room amenities exceeded our expectations – washer/dryer & dishwasher!!!. The reception staff, Pella & Rubino, were most welcoming and Rubino even helped the birthday girl take her luggage to the room!Bad: The hours the bar was open…we were attending the theatre where the performance ended at 10:30 and the bar closed at 11:00

Good: The reception staff were incredibly friendly and helpful. We were treated so well on our honeymoon.Bad: Was likely an off day but 2/3 of their elevators were out of operation. Minor inconvenience

I was blown away by the beauty of our room at the Pantages hotel, where a friend and I stayed for the evening of May 12th. Bright lighting, modern finishes, and a spectacular view up on the 16th floor. We were also met by a very friendly front desk clerk who happily welcomed us!When I stay at a hotel, the most important thing is clean bedding and a bathroom. The remainder is not as essential or worth complaining about, for me. The attention to detail on cleanliness was indeed lacking for the room in general… You could tell there were areas that may have appeared to be untouched by prior guests and so were not cleaned at all before our arrival (layer of dust on the stove top, some crumbs under the TV stand, a few stray hairs). With this being said, the bedding and bathroom were clean, so it didn’t really take away from my experience.The area is great. Very close to everything downtown, parking right next door/across the street. Victoria street itself tends to be a bit less busy I found, so easier to grab an Uber or pull out of the parking garage.The only other point I would make is a lack of communication. On the morning of May 13th, at 6AM, the fire alarm was triggered due to the sprinklers going off in another room (whether there was actually a fire or merely a malfunction is unclear, since we weren’t told). We all shuffled out of the building where we waited outside for over an hour, with absolutely no communication from the front desk clerk or any employees of the hotel. While I entirely understand that the fire alarm and the events that transpired with the firefighters was out of their control, keeping guests in the loop was something that could have been done better. I watched the clerk move around the lobby and other areas, purposefully avoiding eye contact with guests, while we stood confused and unsure of when we could return to our rooms.With all this being said, I would indeed return to Pantages for another stay. While there were a few notes of improvement, my overall experience was good and it was great value for the money.