I liked how kind and professional the front desk staff was. I appreciated jow clean and comfortable the room was. I was disappointed to have a really bad view of a building under construction.

unfortunately we did not get the newly renovated room that we thought we’d be getting but that’s okay, it was still a nice stay.

Had a newly renovated room during my short stay end of February. Room was well equipped with everything you need and also the colors are very nice. One star less due to the situation that the gym only has one treadmill and almost everyone how came‘s into it was waiting for this sports machine. Location is very good for sightseeing and also as starting point for some trips around Toronto.

Love love love, my boyfriend and I went for a New Years trip and it was amazing! Go if you are in Canada wont regret it! The room was so spacious and beautiful.

I love that the rooms are modern, spacious and clean. The laminate flooring is a huge plus, you know there’s no hidden grime or allergens in the floor. The vanity top is small, makes it a bit challenging to find a place to put toiletries and cosmetics.

Very nice layout with the separate good sized bedroom and small living room. The kitchenette was a nice surprise. And even though we were in a corner suite with 2 views, it was very quiet at night.

Check in was great. Fast and friendly service. The room was nice and clean. The only issue was the bed. I booked a room with a King bed. The bed in my room (412) appeared to be a double so I called the front desk and was told that my room did have a king bed and it probably looked smaller than it actually was. The girl was very nice but there is no way that bed was a king. It was way too small for 2 of us.

Had a wonderful time here. The staff were friendly and accomodating, the room spacious and comfortable, and the food delicious. Will definitely stay again.

I liked that it was a half block from the Ed Mirvish theatre, and steps from the 24 hour restaurant, Fran's. Liked the front desk clerks. The hotel dining room, Stages, was great one night, but the service was dreadful the next.

Good: Location , superb !!!!! Cannot beat it. Renovated rooms were not too bad actually. I would recommend them, only because of the location. Gym was awesome and good location. Bad: We had to change rooms. The receptionist a ( Ryan) couldn't care less and told us they had no rooms. As soon as he left, a very nice young lady (Sandra)offered us another room which was renovated. All this running around was not worth the stress. Thanks to Sandra for making our stay nice. Too much dust . Corners were not really wiped up especially under the bed.

I was given one of the newly renovated rooms. It was delightful. My one complaint is the prices in the bar.

Great hotel and the location is amazing. We have stated at this hotel 3 times. Perfect place if you are seeing a play at the Mirvish Theater.

Good: Location is amazing! Walking distance to Eaton Center, very close to subway and anything you might need. Great internet and staff. I would stay here again, it is a good hotel. I recommend it to people. Bad: Price could be better for the facilities, rooms are okay, views not good. Breakfast not included. Walls are too thin so it can be noisy sometimes, ask for a room not close to the elevator.

Incredibly convenient location, close to many shops, restaurants, Ryerson University and St. Michael's Hospital. The room in which I stayed was beautiful - newly remodeled, sparkling clean, and huge. It was really luxurious. I wish that I could have stayed for longer than 1 night!

Good: Clean, great staff, great location Bad: Very limited short term parking out front, recurved a $50 parking ticket during check in process. No hotel parking so have to use nearby public lots, paid $50 for overnight parking . Was an expensive experience

The location is wonderful and a great deal. The front desk upgraded our room for free, great customer service experience. Only downside is no pool.

Spacious room but was lacking full length mirrors which is strange. There was no hand soap in thr washroom but once we called down and requested some they brought it up. Great location right next to the ed mirvish theater

We didn’t get the renovated part of the hotel so it looks kind of old. Our room faced the St Michael hospital which has lights on all night long. So we just use the hangers to tighten the blinds. I am not going to lie but the toilet over flowed in the morning and my sister got to work late. The pillows were flat that it didn’t have any support. They only left one cup in the washroom even though there were two of us. Thank goodness for the front desk and the room attendant who helped solved the problems. I informed the front desk and everything was taken care of. The room attendant came to fix the toilet and cleaned it. They were able to give us firmer pillows which made our second night stay better. The price of the hotel is not bad for that prices in downtown. It is very close to Eaton and the subway station. There is no shortage of food in the are. If you are too much and got sick, the hospital is just next door. I would come back next year when I have the conference again.

Good: Our room was very luxurious, had a newly renovated room. We were celebrating a 50th birthday, and it was fantastic stay.

Was a decent stay for the pricing. My bed was uncomfortable. I brought a PS4 and I was trying to connect Online but it wouldnt allow me. So when I asked the front desk for help to connect it to the internet they sent up a Maintenance man who barely spoke english who knew less than I did about how to connect to their wifi via Console. Lol other than that our stay was awesome, no one bothered us, and the staff was super polite. Room was very basic with kitchinette, clean towels, room, and sheets. Cant complain. It was OK. What we really liked about the hotel was the Location, Close to everything downtown. Younge dundas square, Eaton center mall, hockey hall of fame, CN tower, the Aquarium, the Scotiabank Arena, and the Stadium where the bluejays play are all Super Close.

The hotel has no atmosphere. It was a place to stay but boring and not at all interesting or memorable. What made a difference was the staff. I found them to be polite, engaged and thoughtful. I can ignore everything else and would stay here again, if the price was right, because of the staff.