Professional and kind staff.
Room was clean.
Additional items were provided as requested.
Elevator was fast and efficient.
Gym - Weight training, decent selection of equipment.
Restaurant was closed.
The suite was clearly build to be a condo.
No pool facilities.
Some of the LED lights needed to be repaired - kept flickering.
Woken up buy a scheduled fire system test- I was not informed about prior to checking in.
Walking distance to all downtown
The Pantages is that rare hotel offering a truly phenomenal experience at a very favorable rate. Recently renovated, my room…
The Pantages is that rare hotel offering a truly phenomenal experience at a very favorable rate. Recently renovated, my room was clearly designed with strong attention to detail, from high-quality bedding to a luxe shower, and was decorated with a great sense of style. Openable windows were a really nice touch. The central location is unbeatable, and customer service was excellent in every way. It's true that some aspects of the hotel are a little minimalistic (the lobby is very small, there's no pool, etc) but it's clear that's because management has invested all their time and effort into maximising quality for the things that mean the most to the most travellers. This was, by far, the best experience I've had in any hotel in over a decade, and I recommend it without hesitation. I'll be staying here again!
Very convenient location for shopping, sporting events, restaurants, theatres, and music scene. There is a 50’s style diner (original decor)…
Very convenient location for shopping, sporting events, restaurants, theatres, and music scene. There is a 50’s style diner (original decor) around the corner. The menu is extensive and updated to include modern fare. The was food was excellent.
Room was good size, clean, very comfortable and included a kitchenette. The staff were very knowledgable and friendly. Really liked that front door and elevators are controlled entry with your card. Overall a very quiet property.
Good: Great location! Also very comfortable and quiet for a good sleep.
Good: the location was excellent, easy access to many attractions and parts of the city. the room was very comfortable…
Good: Good basic hotel, a little impersonal for four stars.
Bad: At night time the front door was locked and supposed to open with the key card. It never once worked. The front desk came to rescue and always apologized for the infamously faulty locks, except one night when the lady working the shift refused to believe that the lock system was broken and yelled mad as hell. That put a big dent in the image of otherwise friendly staff.
Beautiful studio with a wall of windows. Nearby all of the main Toronto theaters and shops. Pleasant staff.
Gorgeous place. Amazing rooms. Friendly staffs.
Overall, the property was good. Great location, modern finishes, quiet, and quick check in/check out. Cleanliness was just okay.. we…
Overall, the property was good. Great location, modern finishes, quiet, and quick check in/check out. Cleanliness was just okay.. we found an open beer car left in the refrigerator and the tile in the shower was visibly dirty. That being said, we would book again.
Got a good deal on the room we stayed in. The room was really nice, having a full fridge, stove…
Got a good deal on the room we stayed in. The room was really nice, having a full fridge, stove and microwave was very convenient. Bed was comfortable but for a king size bed I would have expected more than 3 pillows. Also had to call down and have more towels brought to the room as 2 was bare minimum for 2 occupants but the staff was fast and happy to accommodate. I would probably stay here again.
Good: Comfortable stay Bad: Not cleaning the room every day due to covid. Then you should have reduced the costs…
Good: Comfortable stay
Bad: Not cleaning the room every day due to covid. Then you should have reduced the costs of room stay. Additionally, Covid is more or less done with and so it appears to be a lame excuse (Perception - hotel wants to reduce costs to increase profits)
Good: location was great. front desk staff, cleaning staff great. Bad: we had a bad view.
Pay attention to the parking meters we have a larger vehicle and are unable to use underground parking ...we paid…
Pay attention to the parking meters we have a larger vehicle and are unable to use underground parking ...we paid way to much in parking due to our choice of vehicle and not having full knowledge of the parking meters
Well located in the theatre district. Rooms were very beautifully redone. Walking distance to shopping, subway or tram. Staff was…
Great experience at Pantages; we will for sure stay here again. Would be great for a longer trip as there is a full size fridge, microwave, stovetop, and dishwasher. Would need to bring all utensils / plates / cookware though as that was not supplied.
Close to Eaton centre and 2 minutes from Queen St subway station. HUGE hotel room compared to other places we looked at staying. Staff were polite and accommodating.
The only improvements I could suggest would be towel hooks in the bathroom (lol) and the air conditioner / fan was quite loud. Otherwise a really wonderful stay.
Great place to stay in downtown Toronto. Close to Eaton, subway, and good food spots. Room itself was very spacious,…
Great place to stay in downtown Toronto. Close to Eaton, subway, and good food spots. Room itself was very spacious, clean, and nicely decorated. Bathroom had everything you need except toothbrush+toothpaste which they brought up quickly upon request. Easy check in/check out. Would stay here again :)
Good: The location. Bad: Room didn’t have a guide to what was available at the hotel. No restaurant info.
Will definitely stay again!
Great location, right next to Eaton Centre. close to major attractions. Staff were helpful and friendly. Hotel doors were locked…
Great location, right next to Eaton Centre. close to major attractions. Staff were helpful and friendly. Hotel doors were locked most days so felt quite safe as you need card to access. Room was clean…only thing was they didn’t provide complimentary water….towels and housekeeping had to be requested in advance. Toiletries were limited and wasn’t quite replenished so used our own.
Staff at the reception was very helpful and nice.
Great hotel for the price and location. Super close to Eaton and downtown area in general. 20 min walk from…
Great hotel for the price and location. Super close to Eaton and downtown area in general. 20 min walk from union station and 30 mins walk to distillery district and Chinatown. Staff seemed friendly and were helpful. The place was clean, the kitchen was there but no dishes/ utensils for use. toiletries didn’t really seem to dispense/ running low. Housekeeping had to be booked in advance but was good with providing extra towels upon request. Other than that, no major issues. Would recommend.
Good: The room was clean and comfortable
This hotel and deal was AMAZING way beyond anything we expected!! Our room was so spacious and clean. Would stay…
Good: Huge comfy king size bed and very spacious hotel room, centrally located downtown. Allowed us to check in a little earlier which was very appreciated after a long flight from Scotland
Bad: Dodgy characters outside on the street but that's to be expected with the area.
Good: I like that you need a key card to enter the building late at night to ensure safety for…
Bad: seemed skeleton staffed Went down to the lobby to get more coffee, decided to take the stairs as a healthy option but as soon as I was in the stairwell was locked and all of the doors locked from inside and I didn’t have my cell phone. Ended up having to go all the way down to the basement and ended up outside on the street
We arrived at midnight and it was a seamless check in process. Stored out luggage for the day so we…