Good: Good location Bad: Should have a selection of pillows. Mine was too high or thick for me. Got sore neck!

Pro Professional and kind staff. Room was clean. Additional items were provided as requested. Elevator was fast and efficient. Gym - Weight training, decent selection of equipment. Con Restaurant was closed. The suite was clearly build to be a condo. No pool facilities. Some of the LED lights needed to be repaired - kept flickering. Woken up buy a scheduled fire system test- I was not informed about prior to checking in.

The Pantages is that rare hotel offering a truly phenomenal experience at a very favorable rate. Recently renovated, my room was clearly designed with strong attention to detail, from high-quality bedding to a luxe shower, and was decorated with a great sense of style. Openable windows were a really nice touch. The central location is unbeatable, and customer service was excellent in every way. It's true that some aspects of the hotel are a little minimalistic (the lobby is very small, there's no pool, etc) but it's clear that's because management has invested all their time and effort into maximising quality for the things that mean the most to the most travellers. This was, by far, the best experience I've had in any hotel in over a decade, and I recommend it without hesitation. I'll be staying here again!

Very convenient location for shopping, sporting events, restaurants, theatres, and music scene. There is a 50’s style diner (original decor) around the corner. The menu is extensive and updated to include modern fare. The was food was excellent. Room was good size, clean, very comfortable and included a kitchenette. The staff were very knowledgable and friendly. Really liked that front door and elevators are controlled entry with your card. Overall a very quiet property.

Good: the location was excellent, easy access to many attractions and parts of the city. the room was very comfortable and spacious

Good: Good basic hotel, a little impersonal for four stars. Bad: At night time the front door was locked and supposed to open with the key card. It never once worked. The front desk came to rescue and always apologized for the infamously faulty locks, except one night when the lady working the shift refused to believe that the lock system was broken and yelled mad as hell. That put a big dent in the image of otherwise friendly staff.

Overall, the property was good. Great location, modern finishes, quiet, and quick check in/check out. Cleanliness was just okay.. we found an open beer car left in the refrigerator and the tile in the shower was visibly dirty. That being said, we would book again.

Got a good deal on the room we stayed in. The room was really nice, having a full fridge, stove and microwave was very convenient. Bed was comfortable but for a king size bed I would have expected more than 3 pillows. Also had to call down and have more towels brought to the room as 2 was bare minimum for 2 occupants but the staff was fast and happy to accommodate. I would probably stay here again.

Good: Comfortable stay Bad: Not cleaning the room every day due to covid. Then you should have reduced the costs of room stay. Additionally, Covid is more or less done with and so it appears to be a lame excuse (Perception - hotel wants to reduce costs to increase profits)

Pay attention to the parking meters we have a larger vehicle and are unable to use underground parking ...we paid way to much in parking due to our choice of vehicle and not having full knowledge of the parking meters

Well located in the theatre district. Rooms were very beautifully redone. Walking distance to shopping, subway or tram. Staff was very friendly.

Great experience at Pantages; we will for sure stay here again. Would be great for a longer trip as there is a full size fridge, microwave, stovetop, and dishwasher. Would need to bring all utensils / plates / cookware though as that was not supplied. Close to Eaton centre and 2 minutes from Queen St subway station. HUGE hotel room compared to other places we looked at staying. Staff were polite and accommodating. The only improvements I could suggest would be towel hooks in the bathroom (lol) and the air conditioner / fan was quite loud. Otherwise a really wonderful stay.

Great place to stay in downtown Toronto. Close to Eaton, subway, and good food spots. Room itself was very spacious, clean, and nicely decorated. Bathroom had everything you need except toothbrush+toothpaste which they brought up quickly upon request. Easy check in/check out. Would stay here again :)

Great location, right next to Eaton Centre. close to major attractions. Staff were helpful and friendly. Hotel doors were locked most days so felt quite safe as you need card to access. Room was clean…only thing was they didn’t provide complimentary water….towels and housekeeping had to be requested in advance. Toiletries were limited and wasn’t quite replenished so used our own.

Great hotel for the price and location. Super close to Eaton and downtown area in general. 20 min walk from union station and 30 mins walk to distillery district and Chinatown. Staff seemed friendly and were helpful. The place was clean, the kitchen was there but no dishes/ utensils for use. toiletries didn’t really seem to dispense/ running low. Housekeeping had to be booked in advance but was good with providing extra towels upon request. Other than that, no major issues. Would recommend.

This hotel and deal was AMAZING way beyond anything we expected!! Our room was so spacious and clean. Would stay here again and recommend others!

Good: Huge comfy king size bed and very spacious hotel room, centrally located downtown. Allowed us to check in a little earlier which was very appreciated after a long flight from Scotland Bad: Dodgy characters outside on the street but that's to be expected with the area.

Good: I like that you need a key card to enter the building late at night to ensure safety for the guests Bad: The restaurant and spa are closed 😫

Good: central and right around the corner to Massey Hall and all the trains/bus Bad: fridge smelled really bad and remote wasn’t working properly

Good: location Bad: seemed skeleton staffed Went down to the lobby to get more coffee, decided to take the stairs as a healthy option but as soon as I was in the stairwell was locked and all of the doors locked from inside and I didn’t have my cell phone. Ended up having to go all the way down to the basement and ended up outside on the street

We arrived at midnight and it was a seamless check in process. Stored out luggage for the day so we could walk around the city. Would recommend this hotel for location, style of rooms, and cleanliness

Such a clean, spacious and well thought out room in a great location in Toronto. It will be the first place I’ll phone when I come back to Toronto.