Pella was absolutely professional and amazing when we first arrived. It was early in the morning and we were extremely tired from early flight she allowed us to check in and even upgraded our rooms. Also the hotel is in a perfect location with all the tourist attractions around in the mall is right across the street

Hotel is in the heart of DT, nice to walk to shops and restaurants close by, room was clean, decor was classic and staff were kind.

Good: Beds were very comfortable Room was modern and appealing/destressing Location was perfect for my needs Bad: Parking included and on site is always nice

Great hotel right downtown Toronto. Close to the Eaton Centre, theaters, restaurants, and other amenities. The rooms are clean and fresh looking. The bathroom had a great shower. There is a nice gym here as well, not your typical Hotel gym, but one you could actually do a decent workout in. The staff were very good. There is a restaurant/bar as part of the hotel that looked nice. The one down fall for this hotel is that there is no parking. But there is parking close. I would stay here again if I didn't have a vehicle

Good: The staff were very welcoming and helpful. In particular Zubin who was genuinely interested in how are stay was gping and did his best to ensure that everything was pleasant. I will defintely stay there again. That location is as good as it gets, the managment just need to set the rooms up perfectly. Bad: Initially the first room offered was a bit dated and dark(too little lighting). We have been advised that itn is going to be renovated soon. The second room which we were offered was a nice space but lacked some amenities such as a mirror in the bedroom and a 2 seat sofa.

Good: - Lovely modern room, gorgeous bathroom! - Checked us in early - comfy bed and pillows Bad: - Had to call front desk for coffee pods, mugs/cups for coffee, milk, shower gel (as dispenser was empty) - which was a bit annoying for our 1 night stay and something that should have been seem to already. - More information on parking prior to arrival would be useful. Paid $48 for over night across the street!!!

Good: Loved the location, around the corner from Eaton Centre and great restaurants in walking distance. Bad: Day 1 the heat had to be shut off due to an emergency, it was ok but REALLY cold. Then the fire alarm kept going off but we didn’t receive any correspondence. I loved that I was given a room upgrade to a renovated room, but the window was directly in front of an office building and I had to keep the heavy curtains closed at all times.

I stayed in the double queen suite with my three daughters. We all loved the hotel! Everything was so clean, the bed was extremely comfortable, we were right next to the Ed Mirvish theatre and down the street from the eaton centre. Perfect location for this trip. We would definitely stay here again. (And the teenagers appreciated how good the wifi was).

Good: Fancy hotel for good price, great location in the center, but construction works around is spoiling the view. I likes unlimited body soap and shampoos coz it’s always lack of it Bad: Under tables there were bunches of dust😤 Too noisy. When somebody is opening the door on your level, seems like they opening your room

I loved my stay at the hotel. The staff is super friendly and so accommodating. Thank you so much. From the second I stepped foot into the lovely hotel I was greeted with a warm welcome. Made me feel so comfortable and happy. Absolutely coming back again. My room was so clean and tidy. Super happy. Love. ❤️

Since my wife booked this hotel for my birthday on Jan. 3, MY, the lady from the front desk welcomed us nicely in the hotel. Just mentioned to her that it was my birthday, gave her my driver's license for verification, she offered and gave us a free and complementary room upgrade to one of a very nice and elegant Pantages suite. A very nice gesture and gift from Pantages Hotel. When we came back to the room, they even provided us a birthday cake and personalised birthday card and birthday greetings signed by the hotel's staff. Well spent birthday in downtown Toronto booked in a very classy hotel, Pantages Hotel Downtown Toronto

It's my go to downtown hotel. Fran's restaurant is right below it and 24hrs. The hospital emergency is across the street, and the Eaton centre is a block away. Rooms are comfortable and the staff is hospitable.

I really liked staying here. The room was absolutely gorgeous. Also it was less than a 5 minute walk from the Eaton Centre, the Ed Mirvish Theatre, and Yonge-Dundas Square. So convenient. My only complaint, which is minor, is that the front desk was a little slow. Over my stay my key stopped working and i had to wait quite a while for a 5 second fix. Then after i checked out, the hotel stored my luggage and even though i had a tag with the luggage # on it, the only staff around were occupied for about 15 mins, so i had to wait in line for my bag. Again, relatively minor, but just make sure you go to the front desk with plently of time, especially if you have to catch a flight

The room was clean and pleasently decorated. Our biggest complaint was that the WiFi in rhgr room didn't work and the elevators were slow.

This room came with a washer and dryer and a full kitchen. So good for those with extended stays. The room was clean and bed comfortable.

We were very pleased with our stay. Our room was a little ‘tired’ but was clean and comfortable. The only issue I had was that housekeeping woke us up both morning knocking on the door to see if we wanted the room cleaned! No, there was no sign for the doorknob. We had travelled from New Brunswick so we really would have liked to have slept in. The only other problem we had was where we parked. The hospital lot was full so we parked at the Ryerson Parking and our windshield was smashed the first night. No fault of the hotel at all, just a ‘be aware’.

Hotel was busy and only one elevator seems to be working!! Restaurant was closed due to some sort of staff party. There is no parking at this hotel, but there is a public one across the street with a nasty odour in its staircase!

We chose this hotel as it is adjacent to the Ed Mirvish Theatre, but we would stay here again any time! We left our room at 7:15 p.m. for a 7:30 p.m. start to Anastasia and still had ample time to get to our seat before the play began. Our room was great, though construction started at 9 a.m. sharp the next day. A heads up on that would have been appreciated as it was totally unexpected on Christmas Eve.

Really appreciated the size of the space - good-sized condo - clean and comfortable. Quiet too - we had our neurotic dog and she was chill. Noting a couple of things just FYI - they didn't negatively impact our stay, but might affect others... Anyone who plans to self-cater should know it's a full kitchen but our room had nothing to prepare or serve food - no pots/pans, plates, glasses or utensils. Just a toaster and Keurig machine with 2 paper cups. Maybe hotel would provide on request - we were only looking for glasses and found 2 in the bathroom, so didn't ask. And anyone with perfume sensitivities might want a heads-up that the lobby and common areas are pretty fragrant - noticeable to someone who doesn't really care about it, so I'm thinking powerful for someone who does. Service is basic - not much of a guest experience, but we know the city and didn't really need much in the way of advice or extra assistance.

Amazing hotel and amazing staff. Everything is clean and pleasant. They upgraded our room for free due to availability. Because of the location it was very loud at night but that is not at all the hotel's fault, just the location.

Right next to Eaton Center and a few steps from subway Queen. Great location and a quiet hotel even during renovation. Price is reasonable. Only the hotel room is a bit cold. I had to set the thermostat to 75F and it was noisy when the hotel air blew.

The flooring in the main area and tile work in the bathroom was most appealing. The bed was extremely comfortable. Everyone of the staff we dealt with was friendly and professional.

Room 1102 - Clean and bright. Overlooking rooftops, but I have a feeling most rooms would do that in Toronto lol. Only 1 elevator was working at the time we were there. Check in was quick and efficient. Hosts were friendly and ensured we had everything we needed. Check out was quick and simple.