Good: Staff were fantastic… room was exceptional. Bad: The only negative thing was a single all genders washroom in the restaurant. When a woman comes out of a stall, it is disturbing and potentially dangerous to have a man standing there at the sinks, blocking the narrow passage to the restroom exit door. Especially in the evening when the restaurant is sparsely occupied. What is likely an attempt at accommodation for some, puts half the population at greater risk. Two (or three) washrooms is safer for female clientele. Always let someone know if you are using this restroom, or go accompanied.

Room was clean and tidy. Staff very friendly and the location was perfect for getting around the city. Only quibble was the smell coming from the apartment opposite mine, which I assume was a rental. Definitely keeping animals in there, judging by the trail of straw and sawdust coming from the door.

Didn’t have washer & dryer in my room, but had a nice fridge to store my drinks. Staff friendly. Hotel location near all. Subway #1 to Queen Street amtrak from Union station which is convenient (2 stops away). Accepts credit card/apple pay. Restaurant at hotel had some nice smoothies.

Bad: It’s a horrible experience to get an invoice. The front office told me I should asked booking.com for the invoice because I ordered the hotel through this agent . But when I asked the booking , the custom service said I should asked the hotel and they will forward the request to the hotel. The result is I have asked and waited for a month and I didn’t get any result. It’s too horrible! Both the agent (booking.com) and the hotel didn’t take their responsibility .

The room was nice, the check in process was good, room was available early which was nice. Only thing I didnt like there was hair in the shower from the previous users. I am very picky with cleanliness of the shower!

We have stayed at the Pantages numerous times. Great location. Never had a problem. Updated rooms make it even better. Minor negative is no parking on site but plenty of public parking close by.